How long before my order ships and reaches me?

Shipping

1. Your order will leave our facility in 1-5 business days. US deliveries arrive in 7-20 days, and international orders in 10-25 days.
   
   • Still within 5 business days from the order date.
     • After your order is placed, it will ship within 1 to 5 business days. If your item ships ahead of time, you’ll receive an email with a tracking number and a confirmation of the shipment. You can track your order using the details sent to your email.
     • If your tracking info is missing, verify your Junk or Spam folders after the 5th business day.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If there’s a delay and your order hasn’t shipped by the 6th business day, rest assured we are addressing it promptly. The Fulfillment Team has been alerted, and we are working on resolving the issue as soon as possible. We appreciate your understanding.
     • Allow us an additional 3 business days to provide your tracking number.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • Sometimes, the first scan for your package may only show up once it’s reached a regional sorting facility near the delivery address, especially during high-volume shipping periods where multiple packages are handled simultaneously.
     • The package might be scanned only at the time of delivery.
     • There may be a hold-up in updating the tracking database.
     • Certain shipping services, like Standard International shipping, may not provide tracking information, but we guarantee that your package will arrive within the 20 to 25 business day window.
   • Beyond 20 (for US) or 25 (for International) business days.
     • In the event that your package tracking hasn't changed after 20 or 25 business days, kindly allow an additional 5 business days for delivery. It's important to note that while packages are typically delivered by this point, slight delays can sometimes cause them to arrive just after the expected window.
   • Beyond 30 (for US) or 35 (for International) business days.
     • We value your business and want to assure you that as a small company, your satisfaction is our top priority. In case of any delays, we have a dedicated team working tirelessly to monitor your order's progress. The issue has been escalated to our Fulfillment Manager, who is taking the necessary steps to ensure a prompt resolution. We are committed to delivering your order as quickly as possible.
     • We humbly ask that you give us time to thoroughly investigate the situation, and we will be sure to contact you via email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We calculate delivery estimates by adding the transit time to the estimated shipping date.
2. The time it takes for your package to reach you depends on the shipping speed you select. We calculate transit time in business days, excluding weekends, unless you choose a weekend delivery option. Public holidays are also considered, as they may cause delays in the shipping process.
3. We offer an "order within" countdown timer for certain delivery dates. This timer helps you know the last possible moment to place your order and still receive it on time. The date is subject to change, but once you finalize your order, you will receive the confirmed delivery date in your confirmation email.
4. When you choose Free Shipping, your order will typically be delivered within 7 to 25 business days. We handle each order with care, using the most efficient and cost-effective methods to ensure the lowest possible shipping fees. While delays may sometimes occur, we’ll make sure your order is delivered within the estimated timeframe.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.