My order has not arrived, and the delivery timeframe has passed

Late Deliveries

1. Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
   1. Possible reasons for late delivery include the following:
      1. Incorrect address or missing apartment, building, floor, or unit number.
         1. If you've provided us with the correct shipping address as shown in the Order Confirmation we emailed you, please check Shipping and Delivery.
         2. If you've provided us with the incorrect shipping address as shown in the Order Confirmation we emailed you, we will no longer be able to correct the shipping address for you.
            1. Please contact your local post office to make the correction. We've compiled some of the Carrier Contact Information here.
      2. Severe weather conditions
         1. Severe weather conditions, such as storms, tsunamis, tornadoes, snowstorms, or heat waves, can cause delays in deliveries. Like all companies, couriers may face challenges delivering during such weather events. We recommend staying informed about local weather updates. If your local post office reports adverse conditions, it's likely your delivery will be delayed. We appreciate your understanding in this situation.
      3. International customs procedures
         1. If your parcel is stuck in your country's customs due to clearance delay, we humbly ask that you give your customs a chance to finish the clearance of your package.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.