I want to request a refund for my item.

Dissatisfied

1. Considerable time has been spent by our team to identify items that align with what's popular and in demand in the market. We strive to curate a selection of products that will appeal to our valued customers.
2. Given the high costs involved in running a small business, we ask for your understanding in that we do not offer refunds based on a change of mind. Before purchasing, we urge you to thoroughly research the product online to ensure it’s exactly what you want. If you feel the product does not meet your needs, please refrain from completing the order.
3. We’re truly sorry that the product didn’t meet your expectations. However, as our operational costs have already been expended, we are unable to issue refunds, treating all sales as final.

Incorrect Item

1. A mismatch in the item received, where it differs entirely from what is shown on our website, qualifies as an incorrect order.
   
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.