Locating a package that shows as delivered but is missing.

1. If tracking shows as delivered but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so, or contact the carrier (some carriers deliver until 10 pm). Please check our Carrier Contact Information.
2. Verify the shipping address in your order confirmation. If it's correct:
   1. Double-check the shipping address in your order confirmation to ensure it's correct.
   2. Look for a notice of attempted delivery or a postcard left by your local post office.
   3. Check around the delivery location for your package.
   4. Ask someone else in your household or building if they accepted the package, if it's safe to do so.
   5. Inspect your mailbox or any other area where you typically receive mail, as some packages may pass through multiple carriers.
   6. Check areas such as:
      
      • Porch
      • Garage
      • Exterior doors, especially hidden spots like under a mat or near a back entrance
      • Front desk, reception, or receiving area (for buildings).
   7. Wait up to five business days, as in rare cases, packages may be marked as delivered before they actually arrive.
   8. If you still haven’t received your package, contact us within 30 days of the expected delivery date. We'll assist you further!

1. Important: Once your parcel has been turned over to your local post office, we no longer have jurisdiction over them as they are a separate entity and will rely on the delivery notice information provided on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.